HOW MUCH DOES SHIPPING COST?
Standard shipping charge starts at $9.99 no matter where you are in the US.
HOW ARE MY DATES BEING SHIPPED?
Our dates are sent by the United States Postal Service (USPS) if you ordered through coachellasbest.com. In case you do not receive USPS at your home, you can also order from our Amazon shop.
WHEN SHOULD I EXPECT MY ORDER?
Most orders arrive within 3-5 business days!
However, due to the state of the world, many orders have been delayed due to the influxes of online purchases on Amazon and other sellers. We appreciate your patience during these stressful and uncertain times. If you experience a lengthy wait on your dates, please send us an email firstname.lastname@example.org.
IT SAYS IT’S BEEN DELIVERED BUT I DON’T SEE IT?
Not to worry! We’ll help you get to the bottom of this.
If you ordered through Amazon, contact them here ✔
If you ordered through our online store, contact USPS here 📦
Still have questions or need further assistance? Please email us at email@example.com.
DO WE SHIP INTERNATIONALLY?
As of right now, Coachella’s Best Organic Dates is only able to ship to addresses within the United States, but hopefully one day we will hopefully be able to ship our dates around the world 🌎
HOW CAN I RETURN MY DATES?
Since all of our dates are considered food products, we are not allowed to accept returns. However, if you have any issues or concerns about your order, please reach out to us via email (firstname.lastname@example.org) to find a solution for you ASAP.
If you receive a damaged or defective perishable item, please include the following information in your email to our support team:
- Order number
- Date of arrival
- Photo of condition the item arrived in
- Detailed explanation of the issue
- Whether you prefer a refund or replacement